Refund policy

Change of Mind

If you've changed your mind, you may return your item(s) within 30 days of receiving your order. Items must be returned in brand-new condition - unworn, unused, unwashed, and with all original tags and packaging completely intact. Returns that don’t meet these conditions will not be accepted.

Once we receive and inspect the returned item, we’ll refund the product price. Please note, original shipping costs are not refundable.

To start a return, please contact us at info@uggbootaustralia.com.au. Our team will guide you through the next steps.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a faulty, damaged, or incorrect item, contact us right away. Be sure to include your order number and a description or photo of the issue. We’ll assess the situation and arrange a replacement, refund, or exchange where applicable.

Exchanges

Need a different size or colour? Simply return your item as above, and once processed, you’ll receive a refund. You can then place a new order for the product you’d like instead. This method helps ensure faster turnaround and item availability.

Return Shipping

Return shipping is the responsibility of the customer, unless the item is deemed faulty or incorrect. We recommend using a tracked delivery service, as we cannot take responsibility for items lost in transit.

International Returns

Our return policy applies to international orders as well. However, return shipping costs, import taxes, and customs duties are the responsibility of the customer. We recommend checking with your local customs office before returning your item.

Refund Processing

Once your return arrives and passes inspection, we’ll notify you by email. If approved, the refund will be processed back to your original payment method. Processing times may vary depending on your bank or payment provider.

SHIPPING Costs on Returns/Exchanges

The customer is responsible for return shipping costs to our warehouse and the restocking/handling fee of $10 per item. The restocking/handling fee is capped at $25 for three items and above.   This means that if you return four items back to the warehouse you will not be charged more than $25 for the restock/handling fee (in addition to all the shipping fees).

If a customer is seeking an exchange due to change of mind, the shipping costs incurred in sending the item back to us as well as sending the new item out is to be absorbed by the customer.

We suggest you use a reliable shipping company to ensure you can track your parcel once sent.

Return to Sender: in some instances, the item will be returned back to us if the order remains at a posting facility for too long. Once this item is returned to us - the consumer will be liable for the postage cost incurred.